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4.2

Based on 86 reviews

Wright-Bilt Systems

4.2

Chud Gill

17:19 10 Mar 23

Paid $4400 for a new Carrier system. Handler and heater pump. 3 years later it’s not working in height of summer. The unit is under warranty. I call to get service and was told it would be 79.00 for a service call but everything else would be covered under warranty. Technician gets here and tells us $179.00 to replace a $25.00 compositor!! $179.00? So I call the office as I was told $79.00 for service call and everything will be covered. The new lady on the phone tells me the service call is $69.00 plus labor but she doesn't know pricing because she has to speak to the technician. So let me understand this correctly... You don’t know how much it is to replace a compositor in a warranted unit the you installed? How much is the service fee 69 or 79? Is the labor 100? Does the service go towards the labor?I am paying $179.00 for labor ( because the compositor is under warranty)to replace a compositor that takes 2 minutes? No sir! 179.00 for labor? I told them to leave!! No offense but that’s unprofessional.I seriously thinking they make up prices as they go. Waiting on a call from the manager.

Angela DM

01:55 21 Feb 23

Excellent work!

Luther Suggs

12:14 14 Dec 22

Eleanor Ross

03:08 02 Dec 22

Crystal was able to have Jasmine, a great tech, come out very quickly to repair the heating system which suddenly stopped working. Since the temperature had dipped way down, the repair was greatly appreciated. Jasmine was very through and professional, explained the problem, and repaired it.Thanks to all of you!Eleanor M. Ross

Maryetta Cantrell

00:33 02 Dec 22

We've been doing business with Wright-Bilt since July, 2002! We can't think of any situation where we were not pleased with the service! This company is very customer oriented and a pleasure to do business with!

Samone Cali

20:09 13 Sep 22

Had a service call just for them to say my unit was perfectly fine (paid the $99 service fee) continued to have the same issue called them again to explain there’s still something wrong with my unit. Was told that I would have to pay another service fee on top of that repairs are being serviced. Explained my issues and Crystal laughed as if I said something funny. Just unprofessional

Kristin Irvin

17:10 25 Aug 22

Josh was our repair technician and he was wonderful! Looked for the smallest thing first before just throwing out we needed a new system which is rare. Very professional, quick and knew his job. Would highly recommend Josh and Wright Bilt systems if these are the types of employees they hire.

Bebe A

20:05 15 Aug 22

Mr. Joshua Clower was my technician. He was very professional and performed great work in a timely manner. He explained what the problem was with my unit and the task which need to be done. He also told me what the expected outcome should be. I’m thankful for people like him who care about the customers. ~IJW

TDetrice

14:30 15 Aug 22

Wright-Bilt systems came out to Heron Bay to install a capacitor on June 13. A female technician went into my attic and broke a part off my AC unit. She stated “she did not have the right tools” so Another Team would need to come out the next day to fix what she broke. She called the Office representative Crystal, then told me I had to pay my Invoice in full $300, Although she still did not fully complete my service, my AC still was not working. The temperature that day was over 95 degrees Extreme heat. The female technician told me $300 includes $99 service fee for coming out, plus parts & labor. ( I was Overcharged because a capacitor is less than $40. ). Crystal stated $300 is for the capacitor, which is not what the female technician told me. I have been asking to speak to a Manager for over 2 months now about my Total bill and have been Unable to speak to a Manager. I have called several times, Each time I call I get Crystal and she states she will have a Manager call me, But no one calls me back. At this point, I don’t trust Crystal is telling Upper Management to call me back. I Do Not trust Crystal. It’s been over 2 months with No Resolution.

Krizzy StayFly

21:18 13 Aug 22

Amin Bhatia

18:38 08 Aug 22

Connie Slaughter

00:18 22 Jul 22

Very unprofessional. Gave me an Eta of 3-5pm...no call, no show until 8pm to say they are running behind. Terrible customer service.

Joel Butler

21:59 28 Jun 22

Excellent service in every way. Very professional, came when they said, explained what they had to do and was able to complete job in one day at a reasonable price.Will definitely recommend this company!

malti patel

14:19 28 Jun 22

I purchase brand new AC unit in 2020 May was ok.But i ihad problem in my AC unit was not working on 6/25/2022 and call for service charge $99 for coming.Then she (jasmine) come for inspection on 6/27/22said your capacitor is bad, now she said your part is include in warranty WHICH ONE IS COST$ 37 TO $38 AND TO INSTALLATION IS $175.00 WHICH IS ONLY TAKE MAX 15 MINUTES FOR TO INSTALLATION. I AM NOT SATISFIED WITH THIS COMPANY AT ALL.AND LADY HAS NOT GOOD ATTITUDE.

Kenneth Holland

18:45 24 Jun 22

Very helpful with all you air conditioning needs, wouldn’t go to anyone else.

Thomas Goodman

11:04 22 Jun 22

V P (VeePee)

22:42 17 Jun 22

GERTRUDE Martin

18:55 15 Jun 22

Randy was our service technician today and I must say that he did an excellent job of setting and explaining how to set it. Including, the best way to set the thermostat for optimal function throughout the house. He also replaced our filter. Ultimately, because of his excellent service and explanation of the service membership benefits, we purchased the membership plan today. So, Thank you for sending Randy for our service and we would very much appreciate your sending him should we require future service.Sincerely,Mrs Martin

Sharon Rogers

20:29 26 May 22

I have used Wright-Bilt Systems for installing my own heating and air and was very satisfied. Five other companies told me what I needed could not be done but they found a way.A friend wanted a recommendation and I passed their name along. One technician came out but felt the owner Tom Pyle would have a better take on what needed to be done. He got Tom on the phone right then and made an appointment for the next day. Tom came out and days later provided a detailed quote for the work.Very pleasant and talented crew at Wright-Bilt.

Becky Cleaveland

15:20 18 May 22

pilots

16:40 11 May 22

Wright-Bilt has been very professional, reasonable prices and very dependable. We have used them over the years for various A/C repairs and A/C maintenance. I would highly recommend this company for any A/C work needed.

Charles Gentry

10:38 07 May 22

Kevin Brown

11:34 06 May 22

Patricia Storm

19:36 05 May 22

Keith Williams

15:41 05 May 22

The technician provided outstanding service. He correctly diagnosed the issues with both units and replaced all of the consumable parts in a timely manner. VERY PROFESSIONAL!!!!

Stephen Wilkinson

17:12 02 May 22

Tyler was absolutely awesome. Helpful, courteous, quick, and fixed our system right. I would request Tyler again.

Traci Huckaby

20:55 26 Apr 22

Margaret Dehinde

16:03 21 Apr 22

Cookie Shapiro

14:55 16 Apr 22

Gary Neal

01:24 05 Feb 22

Jane Sheppard

16:02 05 Oct 21

Service man seemed knowledgeable and took his time checking heatpump.

Daniel E Huffer

21:37 28 Aug 21

The best service in Griffin / Spalding county.

Kerrie Luz

16:55 30 Jul 21

Big thank you to the dependable team at Wright-Bilt! From the ladies I’ve spoken to in the office Crystal & Christine (hope I spelled your names right) to the technicians Josh & Rob! We have used their services for both heating & air. They have always been responsive, professional & given us the best possible options for our repairs at a reasonable price!

Boo Radley

10:49 21 Jun 21

We came home yesterday evening to discover our outside unit was not turning on. I called and spoke to the answering service who said she would contact the service tech and he would be in touch. 90 minutes later, I called back and she said, "he still hasn't contacted you? let me check on his status". By 11pm, we still had not been contacted. I'm okay if the service tech couldn't come out last night. That is understandable. I'm just not sure why Wright-Bilt list 24/7 service, but then cannot make any attempt to let the customer know what to expect. A simple, quick call back or text letting me know that he couldn't make it or it would be 2am before he could get there would've worked, but to leave me wondering is poor service. Disappointing based on the positive reviews they've received. We will have to look elsewhere for the repair.

Dallas Cardell

13:05 16 Jun 21

Never got a call back. Went with Coolray for my install and got a life time warranty on a new Carrier unit.

Greg G

12:37 06 Jun 21

Duncan Dubberly

22:35 01 Jun 21

Came back from vacation to our AC unit not cutting on and tripping the circuit breaker. After calling a couple different companies (who couldn’t come out for a couple days) we called Wright and they came out same day. What other services were going to charge us JUST to come out and look at it was the overall total cost to not only look at our furnace BUT to fix the problem. I highly recommend them over any other company in town. Will definitely be using again for any and all problems when it comes to our unit.

melodee tedder

11:47 15 Apr 21

I had replaced my thermostat-not a big deal right? Well, the wiring was not done properly but that didn't take but a minute for their tech Mr. Moore to figure out! Then 2 weeks later-the outside fan stopped working! Again same tech(I asked for him) found the a/c capacitor was very old and had retired😳Replaced and cold air was flowing once more! Professional, kind and knowledge is why I will call them again if need be! Thank you so much!

Shirley Melvin

18:19 21 Mar 21

Great service.Been using them for years.

Ashlee K

20:25 20 Feb 21

I find it odd to have a maintenance program to help prevent repairs but end up needing repairs anyway. Wright Bilt installed the heating/air system in my brand new home in 2015.Every year there is an issue. Naturally, we contacted this company because they installed the system. We even payed for maintenance program to help prevent issues. There is an issue every year. And to make matters worse, the technician don’t want to wear mask. If you want quality service and a company who respects your health, don’t choose Wright Bilt.

Eleanor Ross

18:24 09 Feb 21

Tyler was very professional and courteous. He took his time in servicing my furnace and explained what he was doing. He obviously has high standards as his father has.

Kevin T

07:04 20 Jan 21

Just opened clean friendly staff

Tired Ofewe

16:47 07 Oct 20

This is literally the rudest group of people I've ever had work on anything anywhere. They were late... didn't finish the job...and were completely incompetent as far as contractors. I think most of the reviewers must be relatives or something.Rude Rude Rude... thank goodness I had another AC company come in and fix their mistakes.And don't bother calling, or emailing me a response. You didn't respond when I needed you, so I'm giving you the same treatment I received.

Samuel Garcia

14:09 11 Sep 20

I have a four zone mini split ductless system in my basement that was not cooling. I tried to take the cheap route and reach out to random people online who were giving me seemingly random quotes and diagnosis without even showing up. My mother-in-law insisted that she had always had good experiences with this company. She has been using them for years as her go-to maintenance people but I was skeptical that they were knowledge about Mini Split Systems...I reluctantly called and spoke to a woman who took all my info and concerns and said she would pass them on up and that I would receive a call back. I thought for sure I would never hear back but I got a call back in less than an hour from Gary.He stated that he is a field supervisor and has experience working with Mini Split Systems and explained some potential problems, solutions etc and he scheduled an appointment. Due to the nature of the work/repair, he did have to make a couple trips back after the initial appointment to monitor and confirm things. He was great a communicating via text/phone calls. He was able to honor his original estimated cost of labor and I feel confident about the work - especially with the one year warranty. Gary went above and beyond and provided advice about my central air system for my home as well.If the rest of the employees are like Gary then I definitely recommend this company! :)

Becky Cantrell

05:28 28 Aug 20

Always great service. Rob was the tech that repaired my AC and had it cooling in a few minutes. This is my 3rd time using them and will definitely continue to do so. Rate was $179, quite fair and reasonable.

Monique Butler

19:55 23 Aug 20

Lila B

19:01 05 Aug 20

My leasing company hired this HVAC company. The repairman showed up on time and fixed the air conditioning quickly.HOWEVER: Over the phone, we were assured that the repairman would wear a mask, and it was even requested that my household wear masks. The repairman (who did not introduce himself so I don't have a name,) showed up without a mask, claiming he has COPD and cannot wear one. This is unacceptable behaviour in these times, and if we have further HVAC issues I will ensure that this Wright-Bilt is not hired for us again.

Darius Hodge

21:08 31 Jul 20

A/C went out on Sunday. Called the 24/7 Contact number. They sent someone to us on Monday morning.

Sham Anand

22:13 28 Jul 20

Highly recommended to address your HVAC issues. Rob from Wright-Bilt was on time, professional and addressed the problem right away. Couldn't ask for more when your AC is out and the outside temperature is a sweltering 94+ deg. In addition, the charges were reasonable and they come highly recommended.

Gene Cantrell

20:22 07 Jul 20

Our units are old. However they work efficiently for our house. The last visit by Tyler was extremely thorough and the air conditioner is working extremely well. Also, we know if there is a difficult problem Gary will be able to solve it! I would recommend your company for new installations as well as repairs and maintenance.

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